FAQ

Is all the food sold organic?

No, but much of it is.  We have only two certified organic produce growers. Many other growers follow organic standards but are not certified.  You can read more about specific farmer’s practices at the Meet Your Producer page.

Is Kitsap Fresh a CSA?

Kitsap Fresh is not a CSA (Community Supported Agriculture).  CSAs generally have each customer pay a lump sum for fresh produce over a period of time, which greatly helps the farms early in the season, but doesn’t necessarily guarantee choice of produce. However, you also support local agriculture directly by purchasing through Kitsap Fresh, and you choose and pay for only what you want each week.

Can I see the product list?

Yes, you can visit our Products List.  As our producers upload their available products, they become visible on our website. Keep in mind that prices & availability may change each week, and they only appear Saturday 9am – Sunday 11:59pm, when the market is open.

Who are Kitsap Fresh producers?

Please see our Meet Your Producers page.

What are the prices like, why can’t I see them?

Every producer sets their prices, and Kitsap Fresh adds a 20% fee on each item (many producers aim to lower their prices, so customers only see a 10% increase in cost). You can only see the prices Saturday and Sunday when the market is open.  The prices may change from order period to order period.  See our Products List for a complete listing of last week’s offerings.

Does Kitsap Fresh take EBT?

We are sorry we do not take EBT at this time. We are currently working to be able to offer this!

What kind of Volunteer opportunities does Kitsap Fresh have?

Kitsap Fresh loves volunteers! Please contact us at info@kitsapfresh.org

When does my membership expire?

Memberships are now completely free, so you will never be charged an annual fee to order through Kitsap Fresh. Just register as a consumer member and start shopping!

Why is there a 20% fee on orders?

All markets take a percentage of sales to pay for operations of the market. The 20% fee helps to pay for administrative costs, including the software for the market, credit card and merchant fees, domain and email expenses, staff time, and warehouse space.

Does Kitsap Fresh make a profit?

Kitsap Fresh does not make a profit. Kitsap Fresh is a member-owned agricultural not-for-profit cooperative; any profit is put right back into Kitsap Fresh to help us expand. Our primary goal is to increase revenue for local farmers and small food producers.

Does Kitsap Fresh have a Board of Directors?

Yes, we have a 8 member volunteer Board, as well as several Advisory Board members.  The Board makes all the strategic decisions and keeps Kitsap Fresh running.  Board members are not paid and have donated thousands of hours of work and talent to this meaningful effort.

How do returns or missing items get accounted for?

We do not charge the credit cards until late Thursday, the day after distribution.  In this way customers can send us an email regarding any missing or substandard items.  We then adjust the invoice accordingly.

Does Kitsap Fresh have employees?

Kitsap Fresh now has 1 full time, and 10 part time employees.  The goal is to generate enough revenue so that Kitsap Fresh can continue to hire and employ more people.

Is my credit card info secure?

Yes.  We use the best merchant services available; they test and correct their encryption daily.

Do you take cash or check?

Sorry, we do not take cash or check.

When will Kitsap Fresh have a distribution location near me?

We currently have 6 locations across the county, due to COVID-19 protocols.  New locations are always possible, but they require transportation help and a donated space.  We aim to deliver every Wednesday, 50 weeks a year.

UPDATED TEMP Times & Locations of Pick-Up

How do I update my credit card info and see my order history?

When you register you have a profile to keep updated with credit card info many other details.  See your “Account Details” and the “Credit Card” tab

How do I change my pick up location?

As you confirm each order you can change that week’s distribution location.  When you register you select a default location.

Do you have further questions that we were not able to answer here? Send us an email anytime and we will happily help you find the answers you seek!